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Careers with PRISM+

We’re expanding! If you are looking for a high growth, fast-paced and rewarding workplace, there’s no place better than PRISM+. We’re looking for multiple positions!

Available Positions

Business Analyst

Business Analyst

Business Analyst will work very closely with the cross functional team to handle operational data and reports whilst providing on-going support of operations activities. This candidate will be providing the data and churning out reports from time to time. Candidate should be able to help make informed decisions, plan and implement strategic and tactical initiatives. Additionally, this role will aid with multiple departments on project management and coordination, creating and maintaining documentation and accommodating ad-hoc user requests. 

 

Job Description

·  To apply analytical, statistical and operations market research knowledge in transforming data into insights to facilitate the organization in decision making 

·  Collaborating in cross functional department in the organization to identify opportunity to leverage date for business solutions

·  Participate and contribute in delivering quality operation research and analytic solution to drive business optimization and improvement on business strategies

·  Statistical data analysis and perform market research for consumer electronics industry

·  Dashboard development for pre-operations to enable performance monitoring and benchmarking 

·  Reporting and dashboarding roadmap implementation covering planning for Enterprise Data Warehouse, organizational Business Intelligence platform and structure, and sustainability strategy

·  Utilize analytical tools to analyse data collected to improve operational efficiency and improve services to seniors

·  Support in other Operational Activities

 

Requirements

·  Typically requires a minimum of 2-4 years of related experience in operations; or an equivalent work experience. 

·  Works with either close supervision or under clearly defined procedures 

·  Good Excel experience with analytics skills is a must

·  Fresh grads with advanced excel skills are also encouraged to apply

·  Candidates that is able to multitask or self-driven individual are encouraged to apply

Why Join Us?

·  PRISM+ is a great place to push your career to the next level.

·  At PRISM+, We operate with the shared values of integrity, quality and accountability in everything we do.

·  PRISM+ work culture is built on collaboration and innovation as we believe that innovation and teamwork is our key value to success, and we practice it in everything we do.

·  Exceptional learning and professional development opportunities.

·  Our people are our brand, PRISM+ is where friendly, intelligent and forward-thinking people gather. This is a chance to work within a culture of camaraderie and grow your career the way you want. So, come for the big opportunities and stay for the people.

Warehouse Assistant

Warehouse Assistant

Job Description

·  Support operations in the warehouse by loading and unloading products which includes inbound and outbound activities.

·  Assist with warehouse related duties

·  Basic housekeeping of warehouse

 

Requirements

·  Able to operate a forklift is a plus

·  Able to work from 11am - 8pm (Monday - Saturday)


Why Join Us?

·  PRISM+ is a great place to push your career to the next level.

·  At PRISM+, We operate with the shared values of integrity, quality and accountability in everything we do.

·  PRISM+ work culture is built on collaboration and innovation as we believe that innovation and teamwork is our key value to success, and we practice it in everything we do.

·  Exceptional learning and professional development opportunities.

·  Our people are our brand, PRISM+ is where friendly, intelligent and forward-thinking people gather. This is a chance to work within a culture of camaraderie and grow your career the way you want. So, come for the big opportunities and stay for the people.

Logistic Executive

Logistic Executive

Logistics executive is responsible for the planning, organizing, and directing, managing and evaluation of the supply chain/logistics operations in PRISM+. They also work with internal and external teams to ensure accurate shipping and delivery schedule for new and existing products.

Job description


·        This position requires someone who understands shipping logistics and is technically minded, as well as someone who is a quick learner and a competent problem solver who can think outside the box for answers and is constantly looking to improve/establish new operational processes.
·        Liaising with cross-functional team, being the focal point for inventory & logistic matters
·        Close collaboration with internal, third-party warehouse and logistics partners to assure inventory integrity and ensure stocks availability.
·        Being meticulous with details when handling inbound/outbound shipments, creating of shipments on 3PL or courier’s platform or fulfilling of orders.
·        Monitor and manage local warehouse storage space especially when there are incoming shipments. Maintain complete and accurate warehouse records by conducting regular inventory stock takes.
·        Analyzing inventory levels on 3PL, WMS, and projecting future requirements by developing weekly and monthly inventory forecasts.
·        Analyze and generate monthly operational reports while reporting directly to the Operations Manager with action improvement plans.

Requirements


·        Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.
·        Class 3/3A license, forklift license and logistics related license have advantage for this position.
·        Required language(s): English
·        Preferably Entry Level specialized in Logistics/Supply Chain or equivalent.
·        Minimum of 1 year (s) of working experience in the related field

Why Join Us?


·        PRISM+ is a great place to push your career to the next level.
·        At PRISM+, We operate with the shared values of integrity, quality and accountability in everything we do. 
·        PRISM+ work culture is built on collaboration and innovation as we believe that innovation and teamwork is our key value to success, and we practice it in everything we do. 
·        Exceptional learning and professional development opportunities.
·        Our people are our brand, PRISM+ is where friendly, intelligent, and forward-thinking people gather. This is a chance to work within a culture of camaraderie and grow your career the way you want. So, come for the big opportunities and stay for the people.

Customer Service Rep

Customer Service Rep

As a Customer Service Representative in PRISM+, your role is to convert customers into passionate evangelists for the brand by providing great customer service. This position is for a long-term, full-time candidate who is serious about joining our growing team.

We are looking for someone disciplined who can manage themselves and is confident in getting work done in a precise and efficient manner. 

Job Description

·  Communicate with customers via phone, email and live-chat (Zendesk)

·  Provide knowledgeable answers to questions about product, pricing and availability

·  Provide assistance with RMA process

·  Work with internal departments to meet customer's needs

·  Data entry in various platforms

·  Social Media Moderation

Requirements

·  At least 3 years' of relevant work experience

·  Excellent phone etiquette and excellent verbal, written, and interpersonal skills

·  Ability to multi-task, organise, and prioritise work

·  Previous experience in the monitor/TV industry is a huge plus


Why Join Us?

·  PRISM+ is a great place to push your career to the next level.

·  At PRISM+, We operate with the shared values of integrity, quality and accountability in everything we do.

·  PRISM+ work culture isbuilt on collaboration and innovation as we believe that innovation and teamwork is our key value to success, and we practice it in everything we do.

·  Exceptional learning and professional development opportunities.

·  Our people are our brand,PRISM+ is where friendly, intelligent and forward-thinking people gather. This is a chance to work within a culture of camaraderie and grow your career the way you want. So, come for the big opportunities and stay for the people.

Customer Service Lead

Customer Service Lead

As the Customer Service Lead, your ultimate goal is to coach a team, driving individuals towards their goals, and resulting in an excellent customer experience. The Customer Service Lead is responsible for mentoring Customer Experience agents and helping to improve on their KPI.

You will champion the vision for our company's customer experience and help to improve processes within the team, driving individual & team performance, skill-building, and delivering motivating feedback to achieve team objectives. 

You deeply care about the customer and lead by example by being the customer's advocate yet you are a leader who will need strong leadership & management skills to drive transformation in a high-growth environment. You will be responsible for running the day-to-day operation of our Customer Service team.

Responsibilities

·  Provide day to day leadership, direction and vision to the team, by coaching, mentoring, fielding questions, providing feedback on customer issues
·  Work with business tools to monitor calls, emails, and chats to ensure a world-class experience is being delivered
·  Make educated decisions, born out of empathy, to drive customer satisfaction across internal and external channels
·  Drive team to meet and exceed metric expectations; understand how to leverage the team to improve outcomes and take action to meet goals
·  Knows and supports company procedures & SLAs; regularly reviews procedures, processes, and guidelines.
·  Constantly evaluate workflows and find ways for them to be more efficient, relevant and valuable both internally and externally
·  Reviews reports and takes action based on analysis to reinforce strengths and effectively address areas of opportunities
·  Create an environment of continuous improvement and staff engagement. Proactively implement process improvements to ensure service quality, service level agreements and operational

Requirements 

·  All-hands-on-deck attitude with an ability to remain calm and excel under pressure
·  Fluent English and Chinese with excellent communication skills, both written and verbal
·  At least 3 Year(s) of working experience in the related field is required for this position.
·  A successful track record working in a high-volume environment.Able to solve problems by thinking analytically and creatively.
·  Familiar with the latest e-commerce trends.Regular and reliable attendance is an essential function of this position.
·  High flexibility during busy periods
·  Ability to empathize with and prioritize customer needs
·  Exude patience and ownership with each customer
·  Ability to determine customer needs and provide appropriate solutions, setting expectations with customers

Why Join Us?

·  PRISM+ is a great place to push your career to the next level.

·  At PRISM+, We operate with the shared values of integrity, quality and accountability in everything we do.

·  PRISM+ work culture isbuilt on collaboration and innovation as we believe that innovation and teamwork is our key value to success, and we practice it in everything we do.

·  Exceptional learning and professional development opportunities.

·  Our people are our brand,PRISM+ is where friendly, intelligent and forward-thinking people gather. This is a chance to work within a culture of camaraderie and grow your career the way you want. So, come for the big opportunities and stay for the people.

Digital Marketing Specialist

Digital Marketing Specialist

As a Digital Marketing Specialist in the Marketing team of PRISM+, you will manage a full suite of online marketing tools - from Facebook Ads, Google Adwords, Email Marketing, SEO & SEM and third party seller platforms like Lazada. This will also include conceptualizing and executing marketing campaigns based on product launches and working with web developers and designers to optimize the website landing pages.

Job Description
·  Structure campaigns on FB Ads, Google Adwords and Email Marketing flows
·  Write compelling copies for ads, products and emails
·  Manage our third party seller channels such as our Lazada store
·  Optimize landing pages based on research, best practices and A/B testing

Requirements
·  Minimum of 3 years of experience in digital marketing - preferred to be in an e-commerce company / gaming or electronics related industry
·  Minimum Polytechnic/Equivalent Academic CertificationSkills/Experience
·  Proficieny in FB Ads (At least 3 Years of Experience)
·  Additional Skills Preferred: Proficient in Google Adwords, Klaviyo (or any related email marketing platform), Basic Web UI/UX understanding, Copywriting
·  Bonus: Basic Coding & Web Design Skills
·  Project Management: Being able to work with freelance developers and designers effectively
·  Take leadership and ownership of results, metrics and optimisation
·  Natural passion, curiousity and hunger to learn in the digital marketing space

Why Join Us?

·  PRISM+ is a great place to push your career to the next level.

·  At PRISM+, We operate with the shared values of integrity, quality and accountability in everything we do.

·  PRISM+ work culture isbuilt on collaboration and innovation as we believe that innovation and teamwork is our key value to success, and we practice it in everything we do.

·  Exceptional learning and professional development opportunities.

·  Our people are our brand,PRISM+ is where friendly, intelligent and forward-thinking people gather. This is a chance to work within a culture of camaraderie and grow your career the way you want. So, come for the big opportunities and stay for the people.

Graphic Designer

Graphic Designer

As a Graphic Designer in the Marketing team of PRISM+, you will produce and deliver compelling visuals (static and motion) that is in line with our products (gaming/professional monitors and TVs), brand identity, promotional campaigns and media content. This include product page images, website banners, Facebook Ads, Google Display Ads, emails, vectors, press media assets, brochures, user manuals, packaging and artwork-related assets.

Job Description
·  Create all artwork related assets as required
·  Writing copies for ads, website, press media, brochures and manuals
·  Work with external stakeholders (product manufacturers, press, sales channels) for necessary graphics
·  Lead and initiate the creative direction through thoughtfully crafted style guides and understanding the latest graphic formats that work on a digital space

Requirements
·  Minimum of 3 years of experience in graphic design - preferred to be in an e-commerce company / gaming or electronics related industry
·  Minimum Polytechnic/Equivalent Academic Certification

Skills/Experience
·  Proficieny in Photoshop (At least 3 Years of Experience)
·  Additional Skills Preferred: 3D Modelling, Illustrator, Photography
·  Animation Skills: AfterEffects, Premiere Pro and videography related skills
·  Project Management: Demonstrate an ability to communicate well with stakeholders and complete required assets as per timeline
·  Ability to write and convey products and key messages

Why Join Us?

·  PRISM+ is a great place to push your career to the next level.

·  At PRISM+, We operate with the shared values of integrity, quality and accountability in everything we do.

·  PRISM+ work culture isbuilt on collaboration and innovation as we believe that innovation and teamwork is our key value to success, and we practice it in everything we do.

·  Exceptional learning and professional development opportunities.

·  Our people are our brand, PRISM+ is where friendly, intelligent and forward-thinking people gather. This is a chance to work within a culture of camaraderie and grow your career the way you want. So, come for the big opportunities and stay for the people.

Senior Software Developer

Senior Software Developer

Job Description:
As a PRISM+ software developer, you will actively contribute to various projects spanning across critical technical delivery, regulatory projects and platform
 enhancements requested by the management team. With an emphasis on technical and communication skills, you will work closely with the management team across multiple departments to deliver technical solutions in a controlled, transparent and actively risk managed fashion.

Responsibilities:
·        Produce clean, efficient code based on specifications. 
·        Develop, test and implement new or existing software products and continuously looking for improvements. 
·        Maintain and improve the performance of existing software. 
·        Integrate software components and third-party applications. 
·        Troubleshoot, debug and upgrade existing software 
·        Provide software support for existing applications and systems. 
·        Create and maintain technical documentation for reference and reporting. 
·        Learning and implementing new languages and technologies
·        Involving in all aspects of analysis, design, implementation and deployment of all software related to the core data applications
·        Working on all stages of the development life cycle such as analysis, design, implementation, unit and integration testing
·        Producing a series of management information reports  showing trend analysis and recognizing, selecting and applying appropriate design patterns and frameworks

Requirements:
·        2 - 5 years of relevant experiences
·        Education background in Technical, Science, Engineering, or Mathematical discipline
·        Experience with React  to build Shopify Apps
·        Fluent in Shopify App development
·        Fluent in Git
·        Fluent in PHP
·        Fluent in Laravel - PHP Framework
·        Fluent in MySQL
·        Experience with JavaScript
·        Fluent in AWS - Amazon Web service

Why Join Us?
·  PRISM+ is a great place to push your career to the next level.
·  At PRISM+, We operate with the shared values of integrity, quality and accountability in everything we do.
·  PRISM+ work culture isbuilt on collaboration and innovation as we believe that innovation and teamwork is our key value to success, and we practice it in everything we do.
·  Exceptional learning and professional development opportunities.
·  Our people are our brand, PRISM+ is where friendly, intelligent and forward-thinking people gather. This is a chance to work within a culture of camaraderie and grow your career the way you want. So, come for the big opportunities and stay for the people.

Technical Support Specialist

Technical Support Specialist

As a technical support specialist provide technical support, advice, and assistance to consumers and businesses with technical, hardware, and software system problems. Specialists generally deal directly with the team and must effectively communicate answers in a way they can understand.

 

Job description

·  Handling electronic display (monitors and TV) hardware and PC Install and configure electronic display software and drivers

·  Maintain and repair technological equipment or peripheral devices

·  Perform repairing and diagnosing of monitors for customers

·  Troubleshoot system failures or bugs and provide solutions to restore functionality

·  Keep records of repairs and fixes for future reference

·  Offer timely technical support and teach customers how to utilize monitors correctly

·  Maintain existing stocks list (spare parts, RMAs and etc)

·  Other Ad-Hoc duties

 

Requirements

·  Candidate must possess at least Primary/Secondary School/"O" Level, Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma 

·  Required language(s): English

·  Minimum of 1 year (s) of working experience in the related field have advantage for this position.

·  Training will be provided

 

Why join us?

·  PRISM+ is a great place to push your career to the next level.

·  At PRISM+, We operate with the shared values of integrity, quality and accountability in everything we do. 

·  PRISM+ work culture is built on collaboration and innovation as we believe that innovation and teamwork is our key value to success, and we practice it in everything we do. 

·  Exceptional learning and professional development opportunities.

·  Our people are our brand, PRISM+ is where friendly, intelligent and forward-thinking people gather. This is a chance to work within a culture of camaraderie and grow your career the way you want. So, come for the big opportunities and stay for the people.

Corporate Sales Executive

Corporate Sales Executive

As Corporate Sales Executive in the sales team of PRISM+, you will be overseeing and maximizing sales of the company through corporate sales channel. Are you someone who is result-driven and enjoy helping customers to meet their needs and requirements? If you answer is “yes”, we would like you to welcome you on-board to join our dynamic sales team where like-minded individuals work towards attaining the common goal.

 

Job Description

·  Handling of corporate customer enquiries, purchases and fulfillment.

·  Attain new corporate customers

·  Build and maintain good relationships with existing and/or new corporate customers and vendors.

·  Prepare reports for payment history and tracking, sales and sales summary.

Requirements

·  Minimum of 1 years’ experience in electronic (hardware or software) industry (gaming, mobile gaming, interactive entertainment preferred)

·  Minimum 1 year of handling corporate level projects and conduct corporate selling.

·  Minimum Polytechnic/Equivalent Academic Certification

·  Prior experience working as a system integrator, or with system integrators.

Skills/Experience Preferred

·  Existing connections with corporate clients

·  Experience managing corporate sales enquiries

·  Minimum 1 year of handling corporate level projects and conduct corporate selling

·  Data-driven and monitoring-centred (Able to do basic reporting)

·  Able to use basic excel skills and analyse data is a bonus

·  Communication and people skills

·  Passionate in engaging customers and provide excellent service

·  Strong verbal and oral English proficiency

Accounts and Admin Executive

Accounts and Admin Executive

Job description

·  Handle full sets of accounts (E.g. AP/AR, Bank Reconciliation, GST Submission, Financial Report & etc.)

·  Manage Yearly Audit and Tax Exercise

·  Experience in shipping matters - Letter of Credit, Shipping Guarantee, T/T, Bill of Landing & etc.

·  Knowledge of Singapore Payroll Rules and Administration

·  Liaising with cross-functional team, being the focal point for finance & admin matters

·  Other Ad-hoc Duties or Assignments

Requirements

·  Candidate must possess at least Primary/Secondary School/"O" Level, Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in any field.

·  Required language(s): English

·  Knowledge in bookkeeping or LCCI equivalent.

·  Proficient in MS office applications

·  Minimum of 1 year (s) of working experience in the related field have advantage for this position.

·  Training will be provided

Why Join Us?

·  PRISM+ is a great place to push your career to the next level.

·  At PRISM+, We operate with the shared values of integrity, quality and accountability in everything we do.

·  PRISM+ work culture isbuilt on collaboration and innovation as we believe that innovation and teamwork is our key value to success, and we practice it in everything we do.

·  Exceptional learning and professional development opportunities.

·  Our people are our brand,PRISM+ is where friendly, intelligent and forward-thinking people gather. This is a chance to work within a culture of camaraderie and grow your career the way you want. So, come for the big opportunities and stay for the people.

Human Resource Executive

Human Resource Executive

The ideal candidate will support the full scope of Human Resources responsibilities and partner with the organization on strategic initiatives. They will maintain and enhance the organization's human resources by planning, implementing, and evaluating human resources policies, programs, and practices. 

We are looking for someone disciplined who can manage themselves and is confident in getting work done in a precise and efficient manner. 

 

Responsibilities

·  Recruit and Onboard new hires

·  Establishing a recruiting, testing, and interviewing program; 

·  Advising managers on candidate selection
·  General HR administration in the company.
·  Administration of employees leave, benefits, medical claims and related matters.
·  Attend to employee enquiries periodically.

Qualifications

·  3 years' of relevant work experience 

·  Strong recruiting and demonstrated ability to improve talent acquisition strategies

·  Strong organizational, critical thinking and communications skills

·  Attention to detail and good judgement

·  Able to churn status reports in an organised manner

 Why Join Us?

·  PRISM+ is a great place to push your career to the next level.

·  At PRISM+, We operate with the shared values of integrity, quality and accountability in everything we do.

·  PRISM+ work culture isbuilt on collaboration and innovation as we believe that innovation and teamwork is our key value to success, and we practice it in everything we do.

·  Exceptional learning and professional development opportunities.

·  Our people are our brand,PRISM+ is where friendly, intelligent and forward-thinking people gather. This is a chance to work within a culture of camaraderie and grow your career the way you want. So, come for the big opportunities and stay for the people.

Human Resource Lead

Human Resource Lead

The ideal candidate will support the full scope of Human Resources responsibilities and partner with the organization on strategic initiatives. They will maintain and enhance the organization's human resources by planning, implementing, and evaluating human resources policies, programs, and practices. 

We are looking for someone disciplined who can manage themselves and is confident in getting work done in a precise and efficient manner. 

Scope
· Handle full spectrum of HR duties
· Identify current and future human resource needs to formulate strategic plans for the organization
· Provide HR-specific, general administrative and secretarial support in managing employee resources and human capital
· Handle recruitment, interview and selection
· Design, implement and focus on building effective, transparent and consistent compensation schemes and benefits policies according to market trends on regular basis
· Lead, engage and manage employee relation issues pertaining to engagement, performance improvement plans, discipline, grievance etc.
· Manage and work with teams on evaluation, design, integration, enhancement and customisation of HRIS systems
· Enhance the Talent Management areas in areas of Attraction, Retention and Bonding to build a strong culture among the staff.
· Manage, determine and oversee manpower training, learning and development
· Support and facilitate employee development process such as annual appraisal, remuneration changes, promotions, transfers, and succession planning.

Requisite
· At least a Diploma or Degree in Human Resource or equivalent
· Minimum 5 years experience in a similar capacity is required
· Familiar with employment law and practices
· Proficient in MS Office and HR systems

TV Installer

TV Installer

Job Description:

PRISM+ are looking for a reliable company TV installer who is concerned with customer satisfaction and transporting goods in a safe, timely manner. The TV Installers will pick up and drop off items while adhering to assigned routes and time schedules. You should be willing to work as part of the delivery team in order to ensure that the items are complete, packed correctly, safely delivered and set up to the correct client. To succeed as a Delivery Driver, you should be polite and prompt with a commitment to providing our clients with an excellent experience. You should be thorough in ensuring orders are properly fulfilled, committed to work safety, and passionate about satisfying clients.

Responsibilities:

·        Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.

·        Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.

·        Assisting with loading and unloading items from vehicles.

·        Providing excellent customer service, answering questions, and handling complaints from clients

·        Adhering to assigned routes and following time schedules

·        Abiding by all transportations laws and maintaining a safe driving record

·        Preparing reports and other documents relating to deliveries

·        Set up TVs or Monitors for customers (tabletop set, fixed wall mount, swivel wall mount)

Requirements:

·        Class 3 Manual Driving License

·        Able to drive10 feet lorry or Van

·        5.5 days(Monday to Saturday)

·        Comfortable to work in pairs

·        Experience maybe required or preferred

·        Strong time management and customer service skills

·        Ability to walk, drive, lift and carry heavy items for extended periods

·        Good attention to details

Why join us?

·        PRISM+ is a great place to push your career to the next level.

·        At PRISM+, We operate with the shared values of integrity, quality and accountability in everything we do. 

·        PRISM+ work culture is built on collaboration and innovation as we believe that innovation and teamwork is our key value to success, and we practice it in everything we do. 

·        Exceptional learning and professional development opportunities.

·        Our people are our brand, PRISM+ is where friendly, intelligent and forward-thinking people gather. This is a chance to work within a culture of camaraderie and grow your career the way you want. So, come for the big opportunities and stay for the people. 

Internship

Internship

Being a rapidly expanding start-up, our interns will be closer to the heart of the company, and will, as a result, be more exposed to strategic decision making and high-level discussions. We operate on a highly collaborative focused approach, which will equip interns with a meaningful experience via exposure to hands-on opportunities in their desired fields and opportunities to hone their interpersonal skills (Soft Skills).


Our collaborative approach would also ensure that the interns will always have experienced staff available to guide them throughout their daily tasks. Each department's manager and staff will be working in closely with the interns to achieve relevant KPIs, providing close supervision and guidance for the interns. As such, rest assured that interns will be spending their time meaningfully and will not be left unsupervised at any point in time.


We have 6 main departments and 9 specializations within the departments where we will be hiring interns.

·  Marketing

·  Graphic Design

·  Logistics Operations

·  IT & Computer Specialists ·  Accountancy and Finance

·  Corporates Sales

·  Customer Service

·  Events Management ·  Business Administrator

 

We are confident that students who intern with our company will benefit in these ways:

·  Opportunity to apply acquired knowledge and skills to real work experiences.

·  Relevant work experiences in their desired field to gain confidence and interests for their future career path.

·  Develop their strength and weaknesses through regular feedback from supervisors, while embracing their mistakes and offer guidance.

·  Network with professionals in the industry.

Retail Store Manager

Retail Store Manager

We are looking for a result-driven and passionate Retail Store Manager to be responsible for the overall retail store management. Individuals must be comfortable with hands-on and collaborative roles with other functions in the execution of all retail activities.

Responsibilities
Daily store operations

·  Manage, count, verify and reconcile daily cash register sales

·  Greet customers courteously and professionally, while providing quality customer service; answer questions about products and recommend them accordingly
· Perform opening and closing procedures effectively according to store policies and procedures

·  Ensure the highest level of customer service and operational efficiency in all retail touchpoints

·  Inventory management, processing and replenishing goods and ensuring stocks availability

Team Management
·  Lead retail team to maintain visual merchandising and cleanliness standards of the store

·  Create a positive work environment by motivating and encouraging the team to foster good relationships with one another

·  Responsible for training and onboarding staff

·  Ensuring the sales team to follow PRISM+ service standards and store operational practices

·  Always aim to optimize duty rosters to ensure full floor coverage, maximizing sales and wage efficiencies

Sales Target Management
·  Set and monitor sales performance to achieve or exceed retail sales targets

·  Sales reporting provides timely sales reports and analysis, making recommendations and flagging risks regarding anticipated shortfalls

·  Working closely with company’s management, plan and implement suitable incentives and push out plans to boost sales

Improving and recommend new processes and systems
·  Introduce methods to collect data from the ground members and customers

·  Identify areas of improvement

·  Recommend new systems such as POS

Requirements

·  Well versed in retail store processes and systems

·  Experience in mall landlord relations and working with department store concessions.

·  Sales-driven, analytical, and meticulous

·  Good communicator with excellent interpersonal skills; must enjoy interaction with people of different levels, departments, cultures, and backgrounds

·  Mature, independent worker, with a strong sense of accountability and a passion for growth and self-development

·  Strong command of written and spoken English and Mandarin

·  Proficient in Microsoft Office in particular, Excel and PowerPoint

·  CLASS 3A/3 would be an advantage

Qualifications

·  At least a Diploma/Advanced/Higher/Graduate Diploma in any related field

·  Minimum 3 years of relevant working experience; retail store management/operations experience would be an advantage

Job Title

Job Description

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