Privacy Policy

PRIVACY STATEMENT 
 
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? 
 
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. 
 
SECTION 2 - CONSENT 
 
How do you get my consent? 
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 
 
How do I withdraw my consent? 
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us via email at support@prismplus.sg or mailing us at: 
Prism Tech Private Limited 
996 Bendemeer Road, #03-07, Singapore 339944 
 
SECTION 3 - DISCLOSURE 
 
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. 
 
SECTION 4 - SHOPIFY 
 
Our store is hosted on Shopify Inc. As an online e-commerce platform, Shopify allows us to sell our products and services to you. 
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. 
 
Payment: 
If you choose a direct payment gateway to complete your purchase, Shopify will store your credit card data with encryption through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only for as long as it is necessary to complete your purchase transaction. Once payment is complete, your purchase transaction information will be deleted. 
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. 
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 
For more insight, you may also refer to Shopify’s Terms of Service (https://www.shopify.com/legal/terms) and Privacy Statement (https://www.shopify.com/legal/privacy). 
 
SECTION 5 - THIRD-PARTY SERVICES 
 
In general, third-party providers we engage will only collect, use and disclose your information to the extent necessary to allow them to perform the services they are contracted to provide us.  
However, select third-party service providers, such as payment gateways and other payment transaction processors, may have their own privacy policies in respect to the information we are required to provide to them to complete your purchase-related transactions. 
For these providers, we recommend that you read their privacy policies to better understand the manner in which your personal information will be handled by these providers. 
Remember that certain providers may be located in or have facilities that are set under elsewhere and thus fall under separate jurisdiction than the terms listed above. If you elect to proceed with a transaction that involves the services of a third-party service provider, your information may become subject to the laws and jurisdiction(s) in which that service provider or its facilities are located. 
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. 
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 
 
Links 
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. 
Google Analytics: 
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at. 
 
SECTION 6 - SECURITY 
 
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional securit measures which adhere to the generally accepted industry standards. 
 
SECTION 7 - COOKIES 
 
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. 
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). 
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, used by our website provider’s internal statistics tracker to record the number of visits 
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. 
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. 
_secure_session_id, unique token, sessional 
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. 
PREF, persistent for a very short period, set by Google to track who visits the store and from where 
 
 
SECTION 8 - AGE OF CONSENT 
 
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

 

SECTION 9 - USAGE OF SMART APPLICATIONS (PRISM+ CONNECT APPLICATION)

SECTION 9.1 - HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

We collect and use your personal information legally, legitimately and out of necessity for the purposes and scenes described below. We will use your personal information in accordance with this Privacy Policy for the purpose of carrying out the functions of products or services, which includes, but not limited to;

1) Customer Service

2) Troubleshooting of your connected smart appliances

3) Scheduled Maintenance of your connected smart appliances

4) Marketing purposes

If we use your information for any purpose other than those specified in this Privacy Policy, we will once again ask for your consent in an appropriate manner in accordance to applicable laws, regulations and national standards.

 

SECTION 9.2 - REGISTRATION FOR PRISM+ CONNECT ACCOUNT

When you register with PRISM+ CONNECT, we may collect the following information

1) Full Name

2) Mobile number

3) Email address

If you refuse to provide this information, you will be unable to register an account with PRISM+ HOME, or utilize any features provided by PRISM+ CONNECT.

 

SECTION 9.3 - SMART DEVICE CONNECTION AND MANAGEMENT

When you pair any PRISM+ smart home device with PRISM+ CONNECT, we will collect the following device information to identify and connect the device to PRISM+ CONNECT, connect the device to your Home or any preferred network, display the device status, setup routines(automation) and manage the operation of the device;

1) Product Serial Number

2) MAC address of the connected smart device

3) Wi-Fi name and Password

4) Any information and records generated from the operation of the device to provide you with the functionality of the connected device. If you refuse to provide such information, you will be unable to link and control the device

 

SECTION 9.4 - USER GRANTED PERMISSIONS

“Location” permissions will be requested during the pairing of your smart home devices to the PRISM+ CONNECT application for the following purposes

1) Personal tracking/edit of purchased smart devices under “Manage Location” function in app

2) In app functionality for scheduling/booking of maintenance services of connected smart devices

“Contact” permissions will be requested during the usage of PRISM+ CONNECT application to allow the sharing of devices.

Images may be requested for feedback submission through the PRISM+ CONNECT application.

If you refuse to grant the above permissions, you may not have access to the full functionalities provided by PRISM+ CONNECT application.

 

SECTION 9.5 - THIRD PARTY APPLICATIONS

We do not sell any personal information to third parties, we will not share your personal information with any company, organization or individual other than PRISM+ unless otherwise explicitly agreed by you or otherwise required by laws and regulations.

1) If you authorize the permission to use our products and services via GOOGLE HOME and AMAZON ALEXA, you are authorizing both applications to access your connected devices to access voice assistant capabilities provided by both applications.


SECTION 10 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@prismplus.sg or by mail at
PRISM+
[Re: Privacy Compliance Officer]
996 Bendemeer Road #03-07 Singapore SG 339944
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