Yes, we are proud to be the first local monitor brand born and bred in Singapore!
FAQ
General
Are there any ICC Profiles available?
You may download the ICC profiles below by clinking on the following links below:
What payment methods do we accept?
Online Store: We accept payment through any debit/credit cards or via Paypal.
Showroom / IT-Show: Nets or any debit is preferred
We do not have any instalment plans available currently. (We are looking into this)
We do not accept cash.
Can we come down to your showroom to make the purchase?
You are more than welcome to drop by our showroom anytime during our office hours under Contact Us! Our kind team is always happy to meet and serve you in person!
Having trouble mounting my PRISM+ monitor on the Arc Arms?
Please remember to tighten the screws on the contact points before mounting your monitor. You may adjust the arms accordingly to your flexibility preference by loosing/tightening the contact points after the monitor has been mounted.
Please remember to screw in the provided spacers ("silver flat headed screws") or metal plate to allow the PRISM+ monitor to be mounted on the Arc Arm. Should you have misplaced the spacers, please contact us at support@prismplus.sg and our staff will gladly assist you in this.
My monitor is wobbly!
Kindly send contact us and our helpful staff will be with you.The screws at neck will secure the monitor when tightened - while we do not guarantee it not having a wobble at all, it should be more stable than being entirely flimsy.
Are you Monitor Arms RoHS compliant?
Yes, we are happy to say that all our arms are RoHS compliant.
Warranty
Do I need to register to get a PRISM+ warranty?
No registration is necessary. Our warranty is automatically tied to your order number and email.
How long is my PRISM+ warranty?
Monitors
49 inch monitors - 3 Years on-site warranty
34 inch monitors - 3 Years warranty, 2 years on-site
All others - 3 years warranty, 14 days on-site
Monitor arms
1 Year Warranty, no on-site
Televisions
3 years on-site warranty
Please be sure to keep the original packaging as well as all included accessories.
I am exchanging my faulty monitor. How should i pack it?
Please pack the faulty monitor with its corresponding accessories (Power adapter, DP/HDMI cables, screws) into its original packaging.
My screen has a crack. What should I do?
Kindly send us an image and the degree of damage on the monitor to support@prismplus.sg and our customer service offers will liaise with you.
What is the monitors or monitor arms or TV warranty policy?
Visit our Warranty page here for more details.
Delivery
What is PRISM+ delivery policy?
Purchase online with us and enjoy the convenience of having your items delivered right to your doorstep! It save your time and your money too!
- All orders before 4 pm (exclude pre-order items) will be delivered within the next two working days (exclude weekends and purchase date) or the delivery date stated on our website during non-peak period. In the event of high volume orders or unforeseen circumstances, delays will be expected.
- Orders that comes in after 4 pm will be considered as the next purchase date.
- All special instructions for delivery must be given during placement of orders and we will do our best to fulfill it.
Legalities
We will always aim to deliver the items to you at the place of delivery and delivery date as indicated by us on the product page
- Our third party logistics or our team shall inform you if we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery
- We reserved the rights to cancel your order if we are unable to fulfill them for any reasons such as out of stock, error in pricing. Our personnel will contact and inform the customers via email or call.
- We reserved the right to reschedule the delivery date/time and will inform you to arrange an alternative delivery date/time.
- Customer are responsible for ensuring that a recipient is present to receive the delivery and to sign on the delivery note during the specific delivery date. If you are not available to take delivery, courier service will re-delivery / reschedule, subjected charges (if any) by the courier services and other costs reasonably incurred by us.
I did not manage to arrange for a delivery timing, what happens next?
Fret not, we will be emailing you to follow up with our earliest available delivery timings for the quickest delivery possible. Should any further queries arise, please do not hesitate to contact us at support@prismplus.sg
I entered the wrong name/delivery address in my order, how can I rectify it?
Simply drop us an email and our kind staff will gladly assist you with this.
Can I pick up my monitor from your showroom if I buy from Lazada?
We are unfortunately unable to facilitate pickup from our store should you order through Lazada. If you would prefer this option, please order from our online store and select Self-Collect for your own convenience.
When can I receive my purchase items?
Delivery will be within next two working days after purchase date.
However, pre-orders will only be delivered after stocks arrived. Our personnel will contact our customers via email or calls.
