FAQ

General Terms and Conditions

PRISM Tech Private Limited (PRISM+) warrants its products to be free from defects in materials or workmanship under normal use during the warranty period as defined in the Limited Product Warranty Chart, and will at its sole discretion, repair, or replace the product with a similar Product.
The Warranty period commences on the date of delivery. In the case, where customer lost the proof-of-purchase, the warranty period shall be deemed to have started 3 months from the the date of manufacture indicated on the products or obtained from the serial number.
Within the warranty period, PRISM+ will, at no additional charge, perform repair or replacement of defects in workmanship or parts covered by this warranty.
If repair is not possible or not commercially viable, PRISM+ may replace the product with a new or refurbished product of similar functionality. After a repair, firmware upgrade or replacement the warranty period will continue from the date of the original purchase.
Product is considered Out of Warranty based on the conditions set forth in the Limitations and Exclusions section.

Limitations and Exclusions

The Warranty shall be rendered null and void if:

The Warranty Period has expired.
The product is damaged due to improper use, mishandling, or negligence after the purchase of the Product.
Warranty does not cover the natural ageing of materials, normal wear and tear, or if customer change of mind.
Warranty does not cover consequential damages (e.g. loss of data or loss of income)
Alteration on the proof-of-purchase or model/serial number in any way or is made illegible. (e.g. removed, erased defaced, altered or tampered)
Loss of purchase order invoice, support team will be using the monitor digit serial number to verify that the product is still within the warranty period from manufacturer build date.
Repairs or product modifications have been carried out by unauthorized company or persons.
Defect caused by excessive use outside the intended purpose.
Defect resulted from the abuse of the product or by environmental conditions that are not in conformance with the user manual of the product.
Damages caused by connecting non-recommended peripherals, additional equipment or accessories in the user manual.
Damages caused by act of nature such as animals, lightning, unusual voltage, fire, natural disaster, rain, etc.
Integration of third party application used on- or with the purchase products.
Products that have Image retention is not covered as it is temporary: it will goes off naturally in time.
Screen Burn-In is not covered as it is classified as user-caused damage (such as keep the TV on for long hours with static images being displayed as it is recommended to keep the screen off when customers are not using it)

Limited Product Warranty Chart / Warranty Period

Product	Labour & Parts	Onsite	Pixel Policy
X240	3 Years	14 days	3 Bright, 5 Dark, Total 5
F240V	3 Years	14 days	3 Bright, 5 Dark, Total 5
F270	3 Years	14 days	3 Bright, 5 Dark, Total 5
F270 Pro	3 Years	14 days	3 Bright, 5 Dark, Total 5
F270i	3 Years	14 days	3 Bright, 5 Dark, Total 5
F270i Pro	3 Years	14 days	3 Bright, 5 Dark, Total 5
P270/PL270	3 Years	14 days	3 Bright, 5 Dark, Total 5
W240/W270	3 Years	14 days	3 Bright, 5 Dark, Total 5
C240/C270	3 Years	14 days	3 Bright, 5 Dark, Total 5
X270	3 Years	14 days	3 Bright, 5 Dark, Total 5
X270 Pro	3 Years	14 days	3 Bright, 5 Dark, Total 5
X270 240Hz	3 Years	14 days	3 Bright, 5 Dark, Total 5
X290	3 Years	14 days	3 Bright, 5 Dark, Total 5
X300	3 Years	14 days	3 Bright, 5 Dark, Total 5
X315	3 Years	14 days	3 Bright, 5 Dark, Total 5
X315 Pro	3 Years	14 days	3 Bright, 5 Dark, Total 5
X315 Max	3 Years	14 days	3 Bright, 5 Dark, Total 5
X340	3 Years	2 years	3 Bright, 5 Dark, Total 5
X340 Pro	3 Years	2 years	3 Bright, 5 Dark, Total 5
X490	3 Years	3 Years	3 Bright, 5 Dark, Total 5
E65	3 Years	3 Years	7 Bright, 7 Dark, Total 7
E55	3 Years	3 Years	7 Bright, 7 Dark, Total 7
E43	3 Years	3 Years	7 Bright, 7 Dark, Total 7
E32	3 Years	3 Years	7 Bright, 7 Dark, Total 7
ARC 01	1 Year
ARC 02	1 Year
ARC STEALTH 01	1 Year
ARC STEALTH 02	1 Year
ARC LITE 01	1 Year
ARC LITE 02	1 Year
Vantage Dual	1 Year
KANVA Triple	1 Year
KANVA Quad	1 Year

Pixel Policy

Should the LCD panel be diagnosed to contain or exceed the following number of non-conforming pixels within the duration of the Warranty period, the LCD panel is then considered as a defect and can be claimed as in warranty service:

	Bright	Dark	Total
Non-conforming Pixels (Monitors)	3	5	5

Non-conforming Pixels (Televisions)

Crack Screen Policy

Cracked screens on PRISM+ products, while categorized as physical damage, will still be considered valid for limited warranty coverage provided specific conditions are met. A 1-to-1 exchange will be provided for any cracked screen damage noticed and alerted to PRISM+ within the first 7 days from the date of receiving the monitor. Monitors brought in for cracked screens beyond the 7 days limited warranty window will still be serviceable, subject to a servicing fee, with the repair and exchange of parts up to the discretion of PRISM+.

FAQ

General

Is PRISM+ a local brand?

Are there any ICC Profiles available?

What payment methods do we accept?

Can we come down to your showroom to make the purchase?

Having trouble mounting my PRISM+ monitor on the Arc Arms?

Are you Monitor Arms RoHS compliant?

Warranty

Do I need to register to get a PRISM+ warranty?

How long is my PRISM+ warranty?

I am exchanging my faulty monitor. How should i pack it?

My screen has a crack. What should I do?

What is the monitors or monitor arms or TV warranty policy?

Delivery

I did not manage to arrange for a delivery timing, what happens next?

I entered the wrong name/delivery address in my order, how can I rectify it?

Can I pick up my monitor from your showroom if I buy from Lazada?

When can I receive my purchase items?