FAQ

Yes, we are proud to be the first local monitor brand born and bred in Singapore! 

You may download the ICC profiles below by clinking on the following links below:

PRISM+ ICC Profile Instructions (Windows)

PRISM+ X490

PRISM+ X340

PRISM+ X315 Pro

PRISM+ X240

Online Store: We accept payment through any debit/credit cards or via Paypal. 
Showroom / IT-Show: Nets or any debit is preferred

We do not have any instalment plans available currently. (We are looking into this)

We do not accept cash. 

You are more than welcome to drop by our showroom anytime during our office hours under Contact Us! Our kind team is always happy to meet and serve you in person! 

Please remember to tighten the screws on the contact points before mounting your monitor. You may adjust the arms accordingly to your flexibility preference by loosing/tightening the contact points after the monitor has been mounted.

Please remember to screw in the provided spacers ("silver flat headed screws") or metal plate to allow the PRISM+ monitor to be mounted on the Arc Arm. Should you have misplaced the spacers, please contact us at support@prismplus.sg and our staff will gladly assist you in this. 

Yes, we are happy to say that all our arms are RoHS compliant. 

No registration is necessary. Our warranty is automatically tied to your order number and email.

Monitors
X490 - 3 Years on-site warranty
X340 - 3 Years warranty, 2 years on-site
All others - 3 years warranty, 7 days on-site

Monitor arms
1 Year Warranty, no onsite

Please be sure to keep the original packaging as well as all included accessories. 

Please pack the faulty monitor with its corresponding accessories (Power adapter, DP/HDMI cables, screws) into its original packaging. 

Kindly send us the picture and degree of damage on the monitor to support@prismplus.sg and our helpful staff will lias with you. 

Fret not, we will be emailing you to follow up with our earliest available delivery timings for the quickest delivery possible. Should any further queries arise, please do not hesitate to contact us at support@prismplus.sg

Simply drop us an email at support@prismplus.sg and our kind staff will gladly assist you with this.

We are unfortunately unable to facilitate pickup from our store should you order through Lazada. If you would prefer this option, please order from our online store and select Self-Collect for your own convenience.