You are more than welcome to drop by our showroom anytime during our office hours under Contact Us! Our kind team is always happy to meet and serve you in person!
Please remember to tighten the screws on the contact points before mounting your monitor. You may adjust the arms accordingly to your flexibility preference by loosing/tightening the contact points after the monitor has been mounted.
Please remember to screw in the provided spacers ("silver flat headed screws") or metal plate to allow the PRISM+ monitor to be mounted on the Arc Arm. Should you have misplaced the spacers, please contact us at support@prismplus.sg and our staff will gladly assist you in this.
Kindly send contact us at support@prismplus.sg and our helpful staff will be with you.The screws at neck will secure the monitor when tightened - while we do not guarantee it not having a wobble at all, it should be more stable than being entirely flimsy.
Please pack the faulty monitor with its corresponding cables (the power and display port cables) into its original box. If you no longer have a box, simply coil the cables around the monitor.
Fret not, we will be emailing you to follow up with our earliest available delivery timings for the quickest delivery possible. Should any further queries arise, please do not hesitate to contact us at support@prismplus.sg
We are unfortunately unable to facilitate pickup from our store should you order through Lazada. If you would prefer this option, please order from our online store and select Self-Collect for your own convenience.
