FAQ

Yes, we are proud to be the first local monitor brand born and bred in Singapore! 

You may download the ICC profiles below by clinking on the following links below:

PRISM+ ICC Profile Instructions (Windows)

PRISM+ X240

PRISM+ X270

PRISM+ X290

PRISM+ X300

PRISM+ X315 Pro

PRISM+ X315 Pro v2

PRISM+ X315 MAX

PRISM+ X340

PRISM+ X340 PRO

PRISM+ X490

PRISM+ P270

PRISM+ PG240

PRISM+ PL270

PRISM+ F270i

PRISM+ F270i Pro

PRISM+ W240

PRISM+ W270

Online Store: We accept payment through any debit/credit cards or via Paypal. 
Showroom / IT-Show: Nets or any debit is preferred

We do not have any instalment plans available currently. (We are looking into this)

We do not accept cash. 

You are more than welcome to drop by our showroom anytime during our office hours under Contact Us! Our kind team is always happy to meet and serve you in person! 

Please remember to tighten the screws on the contact points before mounting your monitor. You may adjust the arms accordingly to your flexibility preference by loosing/tightening the contact points after the monitor has been mounted.

Please remember to screw in the provided spacers ("silver flat headed screws") or metal plate to allow the PRISM+ monitor to be mounted on the Arc Arm. Should you have misplaced the spacers, please contact us at support@prismplus.sg and our staff will gladly assist you in this. 

Kindly send contact us and our helpful staff will be with you.The screws at neck will secure the monitor when tightened - while we do not guarantee it not having a wobble at all, it should be more stable than being entirely flimsy. 

meWATCH is Mediacorp's digital entertainment service, offering live and on-demand entertainment, sports and news content across Mobile Devices, Smart TVs, Computers, Apple TV, Chromecast and meWATCH Red Button. meWATCH will be available for download on Android TVs from June 2021, please refer to mewatch.sg for announcements.

With this plan, you can enjoy the following benefits:

•      Priority viewing of the latest Mediacorp dramas and more, at least 7 days ahead of free users

•      Ad-free viewing for on-demand videos

•      Unlimited download of shows for offline viewing on mobile devices

To enjoy your 12-month complimentary meWATCH Prime subscription, kindly follow these steps:

1.     Sign up for a meCONNECT account – Mediacorp’s universal single sign-on to our digital services (if you already have an existing account with Mediacorp, proceed to Step 2)

a.     Click here to sign up

b.     Once you have successfully signed up, you will receive an email on successful account creation.

c.      Use the email address and password you have signed up with and proceed to Step 2.

2.     Redeem your meWATCH Prime subscription

a.     Click here to sign in

b.     After you have signed in, please click the URL below :

https://www.mewatch.sg/subscription/complimentary

c.      Click “Subscribe”

3.     Enter the Promotion Code below,

XXXXXXXX

4.     Select “Apply Code” and the final amount should be set to $0.00.

5.     Select “I have read and agree to the Terms and conditions”.

6.     Select “Proceed to Payment” to complete your redemption and enjoy meWATCH!

7.     The promotion code is valid for 1 month from date of this email.

Note:  You may change the respective Password/PINs in the following ways:

Sign-in Password - Go to www.mewatch.sg >meWATCH Settings > Manage meCONNECT Account.

Control PIN - Go to www.mewatch.sg > meWATCH Settings > Reset PIN

If you have an active meWATCH Prime monthly subscription, please remember to cancel the monthly recurring plan. 

For enquiries, you can call meWATCH Customer Care: 6333 3888 (8.30am – 1am daily, including Public Holidays)

No registration is necessary. Our warranty is automatically tied to your order number and email.

Monitors

49 inch monitors - 3 Years on-site warranty
34 inch monitors  - 3 Years warranty, 2 years on-site
All others - 3 years warranty, 14 days on-site

Monitor arms 

1 Year Warranty, no on-site

Televisions

3 years on-site warranty

Please be sure to keep the original packaging as well as all included accessories. 

Please pack the faulty monitor with its corresponding accessories (Power adapter, DP/HDMI cables, screws) into its original packaging. 

Kindly send us an image and the degree of damage on the monitor to support@prismplus.sg and our customer service offers will liaise with you.

Visit our Warranty page here for more details.

Purchase online with us and enjoy the convenience of having your items delivered right to your doorstep! It save your time and your money too! 

• All orders before 4 pm (exclude pre-order items) will be delivered within the next two working days (exclude weekends and purchase date) or the delivery date stated on our website during non-peak period. In the event of high volume orders or unforeseen circumstances, delays will be expected. 

• Orders that comes in after 4 pm will be considered as the next purchase date.

• All special instructions for delivery must be given during placement of orders and we will do our best to fulfill it.

Legalities

We will always aim to deliver the items to you at the place of delivery  and delivery date as indicated by us on the product page 

• Our third party logistics or our team shall inform you if we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery

• We reserved the rights to cancel your order if we are unable to fulfill them for any reasons such as out of stock, error in pricing. Our personnel will contact and inform the customers via email or call.

• We reserved the right to reschedule the delivery date/time and will inform you to arrange an alternative delivery date/time.

• Customer are responsible for ensuring that a recipient is present to receive the delivery and to sign on the delivery note during the specific delivery date. If you are not available to take delivery, courier service will re-delivery / reschedule, subjected charges (if any) by the courier services and other costs reasonably incurred by us.

Fret not, we will be emailing you to follow up with our earliest available delivery timings for the quickest delivery possible. Should any further queries arise, please do not hesitate to contact us at support@prismplus.sg

Simply drop us an email and our kind staff will gladly assist you with this.

We are unfortunately unable to facilitate pickup from our store should you order through Lazada. If you would prefer this option, please order from our online store and select Self-Collect for your own convenience. 

Delivery will be within next two working days after purchase date. 

However, pre-orders will only be delivered after stocks arrived. Our personnel will contact our customers via email or calls.