Very poor after sales service. When I installed my digital lock on a Monday, 28 Sept 2026. The package was supposed to come with 4 RFID card sticker each.
On the day of the installation, the technician notice the missing items and raised a ticket to the office and told me the office will send the package out.
I waited for till Friday, nothing at all. No email or acknowledgement from Prism. I raised another ticket and your staff replied. They will send it out at the soonest possible. Here are a few pointers
1. It appears your backend office doesn't know what is missing, even with the order number that was used as a reference when the ticket was raised.
2. Your backend office is sitting on the ticket until I asked.
3. There was no sense of urgency in sending out the parcel, despite using the express courier it was no difference in the speed compared to using Singpost snail mail.
4. There was missing information on my address when the parcel was sent out. I was lucky the courier guy was a regular person who always deliver my parcel and remembered my name. I wonder how many more days I need to wait if the parcel was returned to sender.
Overall, the product is good not the mentioned the professionalism of tbr technician and his patience in teaching me how to use it.
The aftersales service leaves very much to be desired.